Shipping policy

Processing times

Every Elsewhere piece is handmade in England.

Please allow 5–10 working days for made-to-order pieces to be handcrafted before dispatch. Orders are made in small weekly batches, and we’ll contact you if an unexpected delay occurs.

Processing time is separate from the delivery estimates below.

UK delivery

UK orders are sent using Royal Mail Tracked 48.

Estimated delivery after dispatch: 2–3 working days

International delivery

Delivery is available to selected international destinations shown at checkout. We are not currently shipping to the European Union.

International orders are sent using a tracked postal service.

Estimated delivery after dispatch: 5–10 working days

Delivery estimates are not guaranteed and may vary due to customs, local postal services, severe weather or seasonal demand.

Shipping costs are calculated and displayed at checkout.

Customs and import charges

International orders may be subject to local customs duties, taxes or import fees. These charges are determined by the destination country and are the customer’s responsibility.

Elsewhere is not responsible for delays caused by customs processing.

Tracking

Every order includes tracking. You’ll receive a shipping confirmation email containing your tracking details after your order has been dispatched.

Please allow a short period for tracking information to update after receiving the email.

Delivery address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact hello.contact.elsewhere@gmail.com as soon as possible. We cannot guarantee that an address can be changed after an order has been dispatched.

Additional postage costs caused by an incorrect or incomplete address may be charged to the customer.

Delayed or missing orders

If your order has not arrived within the estimated delivery period, check the tracking information first.

If the tracking has not updated or you believe the parcel may be missing, contact hello.contact.elsewhere@gmail.com with your order number so we can investigate with the postal carrier.